I stumbled upon this video while checking out letsencrypt in more detail, and found it on their FAQ section on a question related to support : https://letsencrypt.org/docs/faq/. Highly recommend you check it out :
- We have the tendency to be bad at evaluating the potential benefits of novel ways of doing things, like using community support instead of paid commercial support.
"They didn't care that it works in practice because they already knew it didn't work in theory"
- How much people in a certain community care about helping each other can be a better predictor for the longevity of a project than the business model
- Since the internet emerged, there is a pattern of aggregating care into something long-lasting. Some well known examples are probably Linux and Wikipedia, but there are also some examples where people got together on platforms like MySpace or flickr.
Since the video is from 2007, and I'm writing this in 2023, I wanted to check if the assumption still holds up. So while comp.lang.perl.misc newsgroup doesn't seem that active, also because of the fall in popularity of Usenet, it does seem that the Perl community on reddit is alive and kicking with over 16k members. Same applies for stackoverflow